It’s easy to file a dispute online for any fraudulent, unauthorized or incorrect debit or credit card transaction.
Submit your dispute through online banking:
- Once you are logged into your online banking (desktop or laptop).
- Select “Additional Services” from the blue bar at the top of the page
- Select “Secure Forms” from the options provided
- Select “Dispute a Visa Transaction” and follow the prompts for information
Give us all of the details! Please use the comment section to tell us what happened so that we can help resolve the issue quickly.
If the transaction is considered fraudulent, the impacted card number will be blocked in order to prevent additional fraudulent transactions.
Ordering a New Card:
Once your card is blocked, here’s how we can help you get a new one:
- All of our branches can instantly issue you a new card. Please bring your government issued photo ID with you to complete the process. (We are unable to instant issue cards for business accounts)
- We can mail a card to your home. Simply give us a call or send us a secure email and we we’ll be happy to arrange for a card to be mailed.
Reach Us Anytime!
You can speak with a representative 24 hours a day, 365 days a year! Simply call 602- 683-1000. You can also view our Contact Us page for a full list of contact phone numbers.
Send us a Secure Email
To send a secure email, simply log in to online banking from a desktop computer, select “Additional Services” from the blue bar at the top of the page and then select “Secure Email.”